You can exchange items from the order within 14 days from the date of receipt of the parcel.
The condition for the exchange - the product should be unworn, unused & unwashed (no distinct odours, blemishes, signs of wear; not damaged by the transfer of make-up or deodorant), as well as the presence of documents confirming the fact of payment (electronic purchase receipt, invoice, courier receipt or other documents).
If the client wants to exchange goods without specifying a reason (including, did not fit in color, style or size etc.), the cost of delivery in both directions is paid by the client. We recommend you always to rely on our size guide as the sizes may differ from the convenient wholesale stores. In case of doubt always choose the size by the biggest measure, that means - if most of the measures match the size S, but one of the measures match the size M, so choosing M is the right way.
If you make an exchange for reasons beyond your control, the cost of delivery in both directions is paid by the online store.
To exchange goods, you must first inform us of your decision by e-mail or through the official social networks of the online store.
The exchange of goods is carried out within 10 working days from the moment the online store receives the goods from the client.
